Sunday, August 20, 2006

Woes From The Help Desk

The phone rings...

Caller: "Hi, I'm calling to check if my computer has been fixed."

Help Desk: "Erm, which computer might that be?"

Caller: "The Mac."

(Note that this is an Apple help desk, so like duh!)

Help Desk: "Yes, which Mac?"

Caller: "The Big Mac."

At this point, the help desk seriously considered diverting the call to the nearest McDonalds.

This true-life incident reminds me of when I used to work in Borders. Customers would come in and ask the info counter for help in finding a book. The conversation would go something like this...

Customer: "Hi, you had a book on display at the front last weekend. It had a green cover, with white words, with a picture of a girl and her dog standing by the lake watching the sunset. The girl was in a dress, and I think the dog was a dalmatian."

(Wow, you would think that the customer has a photographic memory. But wait, it gets better...)

Bookseller: "So what was the name of the book or the author?"

Customer: "Erm... I can't remember..."

Posted by jack at 12:06 PM

0 Comments:

Post a Comment

---