Sunday, June 04, 2006


For Wisma

There are some things that I want to share with you... just random thoughts as I'm sitting here...

No matter what job you're in, as long is it's customer-service oriented, you are gonna face fucked-up customers. You have two choices, either deal with it, bitch about it, forget it and move on (and if they were really stupid, you can laugh or blog about it!); or let it affect how you treat the following customer. Remember, it's not the next customer's fault that the first one was such a fuckwit!

Managers come and go in Starbucks. Some stay for a very long time, and some for too short. Some are easy to work with, some are like the boss from hell. But don't think that they are "all-knowing". They make mistakes too. Given, sometimes it's hard for certain managers to admit they were in the wrong, but never be afraid to give them feedback, either positive or negative. It shows you care.

What counts in the service industry is more so the service than the product. Without discounting the quality of the product, don't forget to create a third place. From what I've observed, you guys do an awesome job of bringing your store alive. And how do you do that? You never forget the most important rule: to have fun at work.

You would by now also have realized that there are so many different types of partners. Sometimes it's hard to like all of them. As long as you remain professional on shift, it's ok. You don't need to feel an obligation to hang out as friends after work. You might not like their guts, smart-ass attitude, dress sense, whatever, but then again, they might not like yours either.

At the end of the day, it's the partners, not the managers, customers or infrastructure that make up a store. You guys are lucky to be the pioneer batch for wisma. Opportunities and bragging rights like that don't come by every day. Cherish it for what it's worth.

That's it... just me being bored, I guess.

Anyway, I want to thank you Selina, Mia, Siti, Mushroom and Elfe (the rest don't read my blog) for being so welcoming to me. You've made me feel so at home. I've really enjoyed hanging out here in Wisma this past month. I don't have the real things, so will you girls settle for virtual "Be Welcoming" and "Be Genuine" cards instead?

This one's for you...

Posted by jack at 7:39 AM

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